Returns & Refunds Policy

We want you to love what you order. If something isn’t right, this page explains what can be returned and how refunds work. Because beauty and personal-care products have hygiene and safety considerations, some items have specific eligibility rules.

1. Return window

You may request a return within 7 days of delivery for eligible items. Include your order number when contacting customer care: Call customer care · Email customer care

2. Eligibility

To be eligible, an item must be:

• unused, unopened and in its original, sealed packaging;
• in resalable condition with all tags, freebies and original invoice;
• not part of the non-returnable categories below.

Non-returnable items

• opened or used cosmetics, skincare, fragrances and personal-care products (hygiene reasons);
• items marked “final sale” or bought on clearance;
• free gifts and samples.

This does not affect your rights where an item is damaged, defective, expired or incorrect — those are always eligible for a replacement or refund.

3. Damaged, defective or wrong items

If you receive a damaged, defective, expired or incorrect product, contact us within 48 hours of delivery with your order number and photos/video. Use a published customer-care channel below. We’ll arrange a free pickup and a replacement or full refund.

4. How to start a return

WhatsApp return support is not configured yet. Use the published customer-care channels below and include your order number.

• Published customer-care channels: Call customer care · Email customer care
• Include the reason and photos if the item is damaged or wrong.
• We’ll confirm eligibility and schedule a pickup, or share return instructions.

5. Refunds

• Once we receive and inspect the returned item, we’ll approve or reject the refund and contact you through an available customer-care channel.
• Approved refunds are issued to the original payment method for prepaid orders, or to your provided UPI/bank details for COD orders.
• Refunds typically reflect within 5–7 business days of approval, depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable unless the return is due to our error or a damaged/defective item.

6. Cancellations

Open the order from your Orders page and tap Cancel this order — available until it is packed; any prepaid amount is refunded in full. After it is packed, use the published customer-care channels: Call customer care · Email customer care Once shipped, the return process above applies.

7. Contact

Need help with a return? See the Contact page or use the published customer-care channels: Call customer care · Email customer care